36 Copsem Lane, Esher, Surrey KT10 9HE‘Outstanding’ care in a beautiful setting near Esher
Esher's Arbrook House has been awarded the CQC’s highest rating for its exceptionally high standards of personalised care. We welcome individuals needing residential or nursing care.
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Most rooms have WC facilities |
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Stunning landscaped gardens with a lake |
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Activities planned around residents’ interests |
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Special outings and personalised treats |
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Two apartments suitable for couples and independent living with own kitchenettes |
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Fabulous terrace with views over the garden |
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Soothing pet therapy and gentle exercise class |
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Who is this home suitable for?
What’s included for the price?
All residents appreciate the key things like delicious meals and laundry services. A few options are at an extra cost.
Included:
- GP visits within the home
- Visiting specialist nurses
- Speech and language therapy
- Pet therapy
- Visiting diabetes nurse
- Religious services
Optional extras:
- Chiropody
- Visits to a dentist
- Eye care from an optician
- Physiotherapy
- Aromatherapy
- On-site hairdresser
If you would like to find out more about Arbrook House Care Home, speak to a member of our Customer Care Team, who are on hand to answer any questions you may have.
Call us on 0345 600 4622 ^
Kerrie, Leeds Customer Care Team, who are we?
A truly person-centred approach to care
Our lovely period home is surrounded by beautiful woodland and landscaped gardens leading down to a lake. And the care we offer is just as special. We get to know each resident personally, so we can provide care tailored just for them.
“I love working at Arbrook House. The team always make sure our residents are happy and feel at home. There’s plenty going on and we have strong links with the local community so feel free to pop in and speak to us anytime.”
Jonathan May - Home manager at Arbrook House
Great places to socialise, enjoy an activity or have quiet time
Our home is spacious indoors and out, with magnificent grounds. Residents can enjoy having their hair done in the salon, relax in our cosy library area, or have a chat over coffee in one of our lounges or the conservatory.
Spot the wildlife in our stunning gardens
Our extensive grounds and lake is accessible for everyone. Residents can visit the sensory garden, go for a stroll to the lake, spot rabbits, foxes and deer, or simply relax and enjoy the view from the large terrace.
Beautiful, individual bedrooms
The CQC report praised the way, 'people's rooms were personalised and individual. Rooms had adapted en-suite shower rooms. Special beds and pressure relieving mattresses were in place for those who needed them'.
Make yourself at home
Friends and family can pop by at any time for a coffee or activity. There is a kitchenette where family can help themselves to a cup of tea. This was praised in the CQC report - everyone felt welcome and encouraged to visit.
There’s no typical day at Arbrook House, we arrange plenty to do, both here at the home as well as out and about.
Never too late to rock and roll
CQC report described how the home had arranged for a famous rock band to play in a resident’s room, and that the resident was ‘thrilled’ when he was presented with a guitar. See start of ‘Is this service responsive?’ section of CQC report, February 2019.
Lots of outings chosen by you
Our weekly minibus outings go to places chosen by residents. We do special trips for residents such as trip to Madame Tussauds for one resident, resident who goes swimming every week - these are detailed in the recent CQC report in the ‘Is this service responsive?’ section.
Accessible activities for everyone
Our coordinators plan a range of activities for all residents, according to their care needs and mobility, such as arts and crafts, quizzes, bingo and games, film club, gentle exercise sessions, pet therapy.
“The staff, at whatever level, are always cheerful, welcoming, friendly and helpful. I am able to fully trust in everyone for the care given and the thoughtfulness. I can relax.”
Wife of Resident, 20th October 2023, carehome.co.uk
"A lovely place with kind, caring staff, delicious food and beautiful surroundings!."
Niece of Resident, 25th September 2023, carehome.co.uk
"My experience of Arbrook House Care Home is complete satisfaction, living in an extremely happy and friendly environment for which I am very grateful."
Resident, 6th September 2023, carehome.co.uk
Help when you need it
Choosing a care home can be stressful, especially if you've never done it before. Where do you start? Well, right here. Our helpful, understanding care advisers offer free advice on anything from funding to finding just the right home.
Call a customer care adviser on 0345 600 4622^
Ask us to assess your situation and talk to you about paying for care, and how funding works.
Find care homes that might be right for you, and book one or more visits.
^Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
